Terms of Use for OtterMatic

Acceptance of Terms

Welcome to the OtterMatic website (the “Site”), operated by OtterMatic LLC (**“OtterMatic,” “we,” or “us”**). By accessing or using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use (the “Terms”). If you do not agree with these Terms, you should not use the Site.

These Terms apply to all visitors and users of our Site. The Site is intended for informational purposes to describe OtterMatic’s services and to facilitate initial contact (through forms, calendars, or our chatbot) with potential clients.

**Please note:** Using this Site or communicating with us via the Site does **not** establish any contractual or client relationship with OtterMatic. Any professional services or engagements will be governed by a separate written agreement outside of the Site.

Permitted Use and Intellectual Property

All content on the Site – including text, graphics, logos, images, and software – is the property of OtterMatic LLC or its content suppliers and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Site and its content for your personal or internal business use to learn about our services. This means you may view, download, or print materials from the Site for informational purposes only.

You may **not** otherwise copy, reproduce, modify, publish, distribute, or create derivative works from any content on this Site without our prior written consent.

All OtterMatic trademarks, logos, and service marks displayed on the Site (collectively, “Marks”) are the exclusive property of OtterMatic or our licensors. You are not granted any right or license to use any of these Marks without our express written permission. Likewise, you agree not to remove or obscure any copyright, trademark, or other proprietary notices on the Site content.

Prohibited Uses

We are committed to maintaining a safe, respectful, and functional website. When using our Site, you agree **NOT** to engage in any of the following prohibited activities:

- **Unlawful or Harmful Conduct:** Do not use the Site for any purpose that is illegal or fraudulent. You may not post or transmit any content that is unlawful, defamatory, harassing, obscene, or otherwise objectionable. This includes refraining from transmitting any content that could encourage criminal conduct or violate any applicable law or regulation.

- **Interference with the Site:** Do not interfere with the proper working of the Site or any features on it. This means you may not introduce viruses, worms, malware, or any other code intended to disrupt or harm the Site’s functionality. Also, you must not attempt to gain unauthorized access to any part of the Site, our servers, or any related systems or networks.

- **Automated Access and Scraping:** Do not use any robot, scraper, crawler, bot, or other automated means to access the Site or collect information without our permission. You agree not to data-mine or harvest information from the Site, and not to use any framing, mirroring, or similar techniques to enclose any portion of the Site.

- **Spam and Unauthorized Communications:** No spam or abusive messaging. You must not use the contact information provided on the Site (such as our email address or phone number) to send us any unsolicited or bulk communications for commercial purposes. Likewise, you agree not to spam or abuse our chatbot or contact forms by sending repetitive, irrelevant, or excessive messages. All communications through the Site’s forms or chatbot should be made in good faith for legitimate inquiries or interactions with OtterMatic.

- **Impersonation and Misrepresentation:** Do not impersonate any person or entity, or misrepresent your affiliation or the information you provide. All information you submit (for example, when filling out a contact form or chatting with us) must be truthful and accurate to the best of your knowledge.

Violation of any of the above **Prohibited Uses** may result in us suspending or terminating your access to the Site, and we reserve the right to take appropriate legal action if necessary.

No Professional Advice or Client Relationship

The content and materials available on this Site (including any information provided by our AI chatbot or through email communications initiated via the Site) are for general informational purposes only. While we strive to provide helpful and accurate information about our services, nothing on this Site should be taken as professional advice tailored to your specific situation.

Your use of the Site or communication with OtterMatic through the Site does **not** create a consulting or client relationship between you and OtterMatic. Any recommendations or insights provided during an initial chat or call are preliminary and for discussion purposes. **No binding contract or service agreement is formed** by submitting information on the Site, using the chatbot, or scheduling an introductory call. Formal engagement of OtterMatic’s services will occur only after a separate written contract is signed by you and OtterMatic, outside of this Site.

You should not rely on any general information on the Site as a substitute for a formal consultation or professional advice suited to your circumstances. If you choose to act on information from the Site or chatbot without a signed agreement, you do so at your own risk.

Privacy and Data Usage

OtterMatic respects your privacy. If you submit information through our Site (for example, by filling out a contact form, using the chatbot, or scheduling a call), we will handle your information in accordance with our Privacy Policy.

Please review our [Privacy Policy](https://www.ottermatic.org/privacy) to understand how we collect, use, and protect your personal data. By using the Site and providing your information, you consent to the collection and use of your information as described in our Privacy Policy.

Third-Party Links and Features

Our Site may include links to third-party websites or incorporate third-party services (for example, an embedded calendar scheduling tool or chatbot platform). These links and tools are provided for your convenience. OtterMatic does not control and is not responsible for the content, products, or services offered by third parties. If you follow a link to an external website or use a third-party service through our Site, be aware that those third parties may have their own terms of use and privacy policies which you should review.

We do not endorse or assume any responsibility for any third-party sites or services. Your use of third-party websites or features is at your own risk, and OtterMatic will not be liable for any issues arising from content or services provided by those third parties.

AI-Powered Chatbot Service

By using our AI-powered chatbot and related AI features (**“Chatbot”**), you acknowledge and agree to the following terms:

- **AI-Generated Responses & Limitations:** Our Chatbot uses artificial intelligence (including large language models) to generate answers based on your queries and our data sources. While we strive for helpful and accurate responses, we **cannot guarantee** the accuracy, completeness, or currency of the information provided. The Chatbot’s answers may occasionally be incorrect, misleading, or off-topic (sometimes called “AI hallucinations”). All Chatbot responses are for general informational purposes only, and are not a substitute for professional advice (e.g. legal, medical, or financial guidance). You should verify important information independently and not rely on AI-generated content for critical decisions.

- **No Sensitive or Confidential Data:** Please do not submit any sensitive, personal, or confidential information to the Chatbot. This includes (but is not limited to) personal health data, financial account details, private business information, or any other information you would not want shared. We take user privacy seriously, but the Chatbot platform is not a secure or confidential medium for sensitive communications. Any information you do share with the Chatbot is at your own risk, and we cannot be held responsible for any misuse or unauthorized disclosure of data that you input. You are solely responsible for the content you provide in the Chatbot.

- **Data Usage and Privacy:** Interactions with the Chatbot (including the questions you ask and the answers provided) may be recorded and stored on our systems or those of our service providers in order to operate, maintain, and improve the service. We do not use your chat conversations to train our AI models or any third-party models without your permission. Chat logs are retained only as long as necessary for the purposes above – we do not store Chatbot data indefinitely, and older conversation data may be periodically deleted as part of our data retention practices. Any personal information collected through the Chatbot will be handled in accordance with our Privacy Policy and applicable laws. By using the Chatbot, you grant us a license to use and process your Chatbot inputs and outputs for the purpose of providing the service and as otherwise described here (for example, storing your messages, retrieving relevant data to formulate answers, and displaying responses to you).

- **Third-Party AI Services:** In providing the Chatbot service, we utilize third-party artificial intelligence platforms (such as OpenAI’s GPT API) and cloud infrastructure. This means your chat queries and our responses may be processed by external AI providers on our behalf. We strive to ensure these providers uphold privacy and security standards, but their services or policies are outside of our control. The availability and functionality of our Chatbot may depend on these third-party services, which could change or be discontinued – potentially affecting the Chatbot’s performance. By using the Chatbot, you consent to your content being transmitted to and processed by our third-party AI service providers for the sole purpose of generating your response.

- **User Responsibilities and Acceptable Use:** You agree to use the Chatbot only for lawful, appropriate purposes in line with our Terms and applicable laws. Do not use the Chatbot to generate or share any content that is illegal, harmful, discriminatory, or violates any person’s rights (for example, hate speech, harassment, obscene or violent content). You also agree not to attempt to trick or manipulate the Chatbot into breaking these usage rules. We have implemented filters and guidelines to help the Chatbot avoid disallowed or off-topic content, and the Chatbot may refuse to respond to certain requests. If you encounter any inappropriate or concerning output, please discontinue use and report it to us.

- **No Warranties; Limitation of Liability:** The Chatbot service is provided “as is” and “as available,” without any warranties or guarantees of any kind, express or implied. We do not warrant that the AI-generated content will be correct, reliable, or suitable for your situation. Any use of or reliance on information from the Chatbot is at your own risk. To the fullest extent permitted by law, we will not be liable for any losses, damages, or consequences arising from your use of (or inability to use) the Chatbot or from any Chatbot-generated response. This includes, without limitation, any direct or indirect damages, even if we have been advised of the possibility of such damages. You are responsible for evaluating the Chatbot’s output and for any actions you take based on that output.

These AI-specific terms are incorporated into and supplement our broader Terms of Use. By interacting with the Chatbot, you confirm that you understand these conditions. If you do not agree to these AI terms, please refrain from using the AI-powered Chatbot feature. Your continued use of our Chatbot signifies acceptance of these terms and our overall Terms of Use.

Disclaimer of Warranties

**Use of Site “As-Is”:** OtterMatic provides this Site and its content “as is” and “as available,” without any warranty of any kind. To the fullest extent permitted by law, OtterMatic disclaims all warranties, express or implied, regarding the Site and any content on it. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee that the Site’s content is accurate, complete, or up-to-date, nor that your access to the Site will be uninterrupted, secure, or free of errors or viruses.

**Information and Advice:** Any information, answers, or suggestions given on the Site (for example, through FAQs, blog content, or our AI chatbot) are for general informational purposes. OtterMatic makes no warranty that any such information is applicable to your specific situation or that it constitutes professional advice. You are solely responsible for how you choose to use this information.

**No Results Guaranteed:** OtterMatic provides examples of services and potential benefits for clients, but we make no guarantees or warranties that using our services (or following any suggestions on the Site) will achieve any particular outcome for you or your business. All warranties and representations are disclaimed to the extent permitted by law.

Some jurisdictions do not allow the exclusion of certain warranties. If such laws apply to you, some of the above disclaimers may not apply to the extent prohibited by law.

Limitation of Liability

To the maximum extent allowed by applicable law, OtterMatic LLC and its owners, officers, employees, and agents will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to your use of (or inability to use) the Site or any content or services provided through the Site. This includes, without limitation, any damages for lost profits, lost data, business interruption, or loss of reputation, even if we have been advised of the possibility of such damages.

In particular, OtterMatic shall not be liable for any harm resulting from: (a) any errors or omissions in the content on the Site; (b) your reliance on any information obtained from the Site or chatbot; (c) unauthorized access to or alteration of your transmissions or data; or (d) any other matter relating to your use of the Site.

**Maximum Liability:** In all cases, OtterMatic’s total cumulative liability to you for any claims arising out of or related to this Site or these Terms is limited to USD $1.00 (one U.S. dollar) or the minimum amount permitted by law, whichever is greater. This limitation is an essential part of the bargain between us – without it, we would not make the Site available to you.

Because some states or jurisdictions do not allow the exclusion or limitation of certain liabilities, portions of the above limitation may not apply to you. In such states, OtterMatic’s liability is limited to the fullest extent permitted by such state law.

Changes to These Terms

OtterMatic reserves the right to modify or update these Terms of Use at any time. If we make changes, we will post the updated Terms on this page and update the “Effective Date” at the top. For any significant or material changes, we will provide a notice to users of the Site. This may include, for example, a prominent notice on our homepage or a notification via email (if you have provided us with your email for contacting purposes). Whenever feasible, we will provide such notice at least 30 days before the updated Terms become effective, to give you time to review the changes.

By continuing to use the Site after any updated Terms take effect, you agree to be bound by those changes. If you do not agree to the revised Terms, you should stop using the Site before the changes take effect and/or contact us to delete any accounts or data (if applicable). We encourage you to review these Terms periodically for any updates or changes.

Governing Law and Jurisdiction

These Terms of Use and any disputes arising out of or relating to the Site are governed by and construed in accordance with the laws of the State of Virginia (USA), without regard to its conflict of law principles.

By using this Site, you agree that any disputes or claims arising under these Terms or related to your use of the Site shall be exclusively brought in the state or federal courts located in the State of Virginia. You consent to the personal jurisdiction of such courts and waive any objections (including objections based on inconvenience) to jurisdiction or venue in those courts.

If you access this Site from outside the United States, you are responsible for compliance with all local laws. You agree that you will not use the Site in any country or in any manner prohibited by any applicable laws, restrictions, or regulations.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible and the remaining provisions of the Terms will remain in full force and effect.

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

Entire Agreement

These Terms of Use (along with our Privacy Policy and any other legal notices published on the Site) constitute the entire agreement between you and OtterMatic regarding your use of this Site. They supersede any prior or contemporaneous understandings and agreements between you and us relating to such use. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

Contact Us

If you have any questions, concerns, or feedback about these Terms of Use or the Site, please feel free to contact us:

**OtterMatic LLC**

Email: info@ottermatic.org

Phone: +1 (703) 939-4175

We value our users and clients, and we will do our best to address your inquiry promptly. By contacting us, however, please remember that such communications do not by themselves create any contractual or legal obligations.

Thank you for reading our Terms of Use and for visiting OtterMatic. We appreciate your interest in our services and look forward to working with you under a mutual understanding of these terms.